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FAQs

If there is anything not covered in our FAQs below, please contact us directly and we will get back to you asap.

About FlexiBorder

FlexiBorder bends to approximately 70 degrees and has been tested and certified by the TUV SUD testing agency for flexibility.
You may choose to create a circular border around a tree or shrub. Because the FlexiBorder bends to 70 degrees we recommend 6 borders to create a perfect circle. Use a 95.5cm piece of string to mark out the circular circumference of the border from the centre tree or shrub. Then install the FlexiBorders along your marked out line.
Additional securing and connecting pins are available from our shop. Our securing pins are made of re-enforced glass nylon so shouldn't break however you find a nasty underground object that does cause an issue and you may have to remove that before securing your border.
Each border is 1m (100cm) long. The base is 8cm across it is 8cm high. Each border weighs around 2.6kg.
If you wish to create a crisp 90 degree corner you can easily use a mitre block and wood saw to mitre 2 borders together then use Evostick (and some screws if you wish) to fix each border to each other. If you are using the border in reverse you can tack out a segment of the base and bend the border to create an angle of your choice.

About Your Order

You should receive a confirmation email from us after placing your order.

If you didn't receive an email confirmation after placing your order please check your junk or spam folder.

If you still were unable to find confirmation and you registered an account please sign in to your account and see if there is an order there.

If you still cannot see a confirmation of an order email us on contact@flexiborder.co.uk or call 01282 680892 and we will be happy to assist you to see if we received and processed your order.
FlexiBorder uses the globally acclaimed Shopify platform, used by over 500 thousand eCommerce online stores.

Shopify is certified Level 1 PCI DSS compliant. This compliance extends to all online stores powered by Shopify.

The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organisations that handle credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure.

Alternatively you can choose to pay using your trusted PayPal account with the securities that PayPal has to offer.
All our shipments offer a signed for tracked service and on dispatch you will receive a tracking number for the service that was chosen at checkout. If you don't receive a tracking notification then contact support@flexiborder.co.uk and we will help to resolve your tracking problem.
If you change you mind about your order please get in touch with us.

Either email us on contact@flexiborder.co.uk and we will be happy to assist to either stop your order shipping or help with the return. For unopened and sealed product we will offer a full refund once we receive the return package. Please contact us before dispatching any return items.

Sadly we cannot refund products which have been damaged or are incomplete. There may be a refund deduction for missing parts such as FlexiBorder pins.